, availability, and policies.
Communicate with customers via
calls and emails
in a professional manner.
Maintain detailed records of customer interactions using
CRM software
.
Provide support to confused or irate customers with patience and clarity.
Ensure timely follow-ups and resolution of customer concerns.
Coordinate with internal departments (logistics, warehouse, etc.) for quick issue resolution.
Report recurring issues and customer feedback to management for process improvement.
Assist in improving the overall
customer experience
through quality service delivery.
Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
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