to join our growing team. The role involves handling
warranty registrations
for customers who purchase our products from
e-commerce and quick commerce platforms
and providing
timely support
to resolve customer queries. The ideal candidate will be soft-spoken, professional, and fluent in both English and Hindi.
Key Responsibilities
Process and manage
warranty registrations
in a timely and accurate manner.
Handle customer queries via phone, email, or chat, ensuring a positive customer experience.
Provide accurate product and service information to customers.
Maintain records of customer interactions and update warranty data in the system.
Coordinate with internal teams for issue resolution or escalations.
Ensure follow-ups with customers to confirm query resolution and satisfaction.
Required Skills & Qualities
Excellent communication skills in
English and Hindi
.
Soft-spoken and customer-oriented approach.
Strong problem-solving and listening skills.
Basic computer knowledge and ability to work on Excel, CRM/ERP tools.
Ability to work in a fast-paced e-commerce environment.
Interested candidates can share their updated resumes directly at:
hr@weirdwolf.in
or
brhrmanager@gmail.com
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
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