Job Description

: Customer Success Associate - VivintLocation

Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016

Work Mode

Work From Office

Salary


25,000 -
31,000 CTC

Openings

30 Agents

Key Responsibilities

Provide top-notch support to Vivint's international customers through both chat and voice channels. Troubleshoot and resolve technical and service-related queries effectively. Maintain professional, clear, and fluent communication at all times. Accurately log interactions and resolutions in system records. Follow operational procedures for service and escalation when required. Work collaboratively within a team environment and support knowledge sharing.
Required Skills & Experience

Good communication skills in English (speaking and writing); strong verbal fluency is essential. At least 6 months of experience in international process environments. Mandatory:Technical support (troubleshooting) experience. Graduate or undergraduate (both eligible). Customer-centric attitude and adaptability with rotational shifts.
Interview Process

HR Round
Ops Round
Versant

Work Conditions

5 days working per week. Rotational shifts and weekly offs. Both side cab service for convenient commutes.
Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Do you have a minimum of 6 months of international BPO experience in tech support, live within 20 KM of Udyog Vihar, are available to join immediately, and comfortable with the offered salary package of
25K-
31K CTC +
8K-
10K incentives
Are you comfortable working in a blended process (voice + chat) that involves technical support, troubleshooting smart devices, and handling 24/7 rotational shifts from our Gurugram office

Experience:

Technical support: 1 year (Required)
Work Location: In person