Job Description

Job Title: Customer Support Executive
Location: Delhi, Okhla Phase-3
About the Role:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support
Executives (CSE). This role involves addressing customer queries, resolving concerns, and ensuring a
positive experience across various communication channels. Ideal for freshers, this position offers an
excellent opportunity to learn and grow in a fast-paced, service-oriented environment.
Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or other platforms.
• Handle and resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with internal teams to resolve service-related issues.
• Guide customers through processes and ensure timely follow-ups.
• Capture customer feedback and share insights for service improvement.

Qualifications & Experience:

• Education: Diploma or Bachelor's degree in any discipline.
• Experience: Fresher (Female candidates preferred).

Required Skills:

• Strong verbal and written communication skills.
• Good listening skills with the ability to understand and empathize with customer concerns.
• Problem-solving mindset with a proactive approach.
• Ability to multitask and perform well under pressure.
• Basic computer proficiency with knowledge of MS Word, Excel, and PowerPoint.
• Willingness to work on weekends if required.
• A customer-oriented attitude and a passion for delivering great service.