Job Description

Company Overview
At Aertrip, travel transcends being a mere opportunity, evolving into a treasured feeling we embed in our customers since 2012. Renowned for creating seamless and gratifying travel experiences, we blend transparency and value, enriching your journeys. Based in Mumbai, Aertrip stands out for quality, trust, and excellence in service, supported by a diverse operational presence and a dynamic network of partners within the travel industry.
Job Title
Customer Support & Operations Executive (Fresher)
Location
Ghitorni, Delhi
Industry
Travel & Tourism
Employment Type
Full-Time
Job Summary
We are looking for enthusiastic and customer-focused individuals who have recently completed a Diploma in Travel & Tourism (or equivalent) to join our team. This role is ideal for freshers who want to build a career in customer support and travel operations.
Roles and Responsibilities

• Handle customer inquiries via phone, email, and chat professionally and efficiently.
• Assist in booking flights, hotels, tours, and other travel services.
• Coordinate with suppliers, vendors, and internal teams to ensure timely service delivery.
• Support customers before, during, and after their travel with necessary updates or issue resolutions.
• Maintain accurate records of customer interactions and transactions.
• Learn and use travel software and CRM tools as part of daily operations.
• Ensure customer satisfaction and maintain quality service standards.

Qualifications and Skills

• Completed Diploma in Travel & Tourism / Travel Agency Management or related field.
• Strong communication skills in English (and regional languages, if applicable).
• Basic knowledge of travel products, destinations, and booking procedures.
• Good interpersonal skills and a customer-first attitude.
• Willingness to learn and grow in the travel industry.
• Proficiency in Microsoft Office and basic internet tools.

Preferred (But Not Mandatory)

• Internship experience in any travel agency or hospitality service.
• Knowledge of any GDS (e.g., Amadeus, Galileo) or travel CRM is a plus.

What We Offer

• On-the-job training and mentorship.
• Friendly and supportive team environment.
• Opportunity to grow into specialized roles in travel operations or sales.
• Travel discounts and incentives.