Job Description

We are hiring Customer Support Associates to handle international voice and chat processes. The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery.

Key Responsibilities:

Handle inbound and outbound voice calls and chat interactions for customer support and sales. Provide high-quality resolutions for queries related to services, transactions, or product inquiries. Deliver excellent service while maintaining a customer-first approach. Maintain accurate customer interaction records in internal systems. Communicate clearly and professionally in English and Hindi.

Eligibility Criteria:

Education: Graduate (any stream) Mandatory Experience:Candidates with experience in customer support will be preferred

Skills Required:

- Strong verbal and written communication skills in English and Hindi - Basic computer knowledge and ability to multitask - Customer-focused attitude with problem-solving skills - No major grammatical or pronunciation issues

Work Schedule:

6 Days Working with 1 Rotational Off
Shift Timing: 8 AM to 10 PM (Rotational)
Female candidates: Day shifts only (up to 8 PM)

Salary & Benefits:

CTC: 20,000-31,000 per month (Based on experience and role) Transport: Two-way cab facility provided Career growth and internal promotion opportunities Work with a globally recognized BPO brand Dynamic and inclusive work culture with training support

Ready to join a team that values customer relationships and professional growth? Apply now and grow your career with Transcom!

Whatsapp CV - 9560932363

Job Type: Full-time

Pay: ₹28,000.00 - ₹36,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person