Job Description

About the Role:

We are looking for a

Customer Support Executive

for our E - Commerce brand. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support.

Job Type

: Full-time, Permanent, Fresher, Work from office

Key Responsibilities:

Handle

customer interactions

via phone, email, or chat. Provide accurate information about products, services, or policies. Resolve customer complaints and ensure customer satisfaction. Maintain detailed records of customer interactions. Coordinate with internal teams to resolve queries. Ensure adherence to company policies, scripts, and quality standards.

Required Skills & Qualifications:

Bachelor's degree in

any discipline

(preferred). 6 months -1 years of experience in

customer service / call center / support roles

. Excellent

verbal and written communication skills

in English (additional languages are a plus). Strong

problem-solving and interpersonal skills

. Ability to do multitasking in a fast-paced environment. Should have knowledge of computer.

Good to Have:

Experience in

chat / email / voice

process (as applicable). Prior experience in

BPO, eCommerce, or IT service industry

. Knowledge of

MS Office / Google Workspace tools

.
Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Work Location: In person