Job Description

Customer support is a range of services provided by a business to assist customers with their inquiries and issues related to its products or services. The goal is to ensure a smooth user experience, build customer loyalty, and enhance overall user satisfaction. While often used interchangeably, customer support and customer service have subtle differences. Customer support is generally more technical and focused on helping customers with specific product issues like troubleshooting, installation, and maintenance. Customer service, by contrast, encompasses the entire customer experience, from initial contact to follow-up. Key functions of customer support

Technical assistance:

Helping customers with technical problems related to software, hardware, or other products.

Troubleshooting:

Diagnosing and resolving problems a customer is having with a product or service.

Billing and account support:

Assisting customers with payment, subscription, and refund issues.

Product guidance:

Guiding customers on how to best use a product's features to achieve their goals.

Managing complaints:

Listening to and addressing customer frustrations in a professional and empathetic manner.
Essential skills for customer support

Empathy:

The ability to understand and share the feelings of another person. It helps de-escalate tense situations and show customers you care about their concerns.

Patience:

Staying calm and professional, especially with frustrated customers, to find a solution.

Product knowledge:

A deep understanding of the product or service is crucial for answering questions and troubleshooting effectively.

Communication:

Using clear, positive, and easy-to-understand language. Avoiding jargon helps prevent misunderstandings and builds confidence.

Active listening:

Paying close attention to the customer's needs and concerns before offering a solution.

Problem-solving:

Efficiently and effectively identifying and resolving customer issues.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person