Job Description

- Customer Support Executive

Company Name: Paraayan

Location: Noida

Employment Type: Full-time

Job Overview

Paraayan is looking for a proactive and customer-focused Customer Support Executive to handle customer queries, order-related concerns, and provide excellent after-sales support across multiple platforms.

Key Responsibilities

Handle customer queries via calls, WhatsApp, emails, and marketplace chats

Provide accurate information about products, orders, deliveries, and returns

Resolve customer complaints in a timely and professional manner

Coordinate with internal teams (warehouse, logistics, operations) for issue resolution

Manage order status updates, cancellations, refunds, and replacements

Maintain proper records of customer interactions and issues

Follow company SOPs and customer service guidelines

Ensure high customer satisfaction and positive brand representation

Requirements & Skills

Fresher or experienced candidates can apply

Good communication skills in English and Hindi

Basic knowledge of computers, MS Excel, and Google Sheets

Experience with marketplaces (Amazon, Flipkart, Meesho, etc.) is a plus

Problem-solving attitude and patience while handling customers

Ability to multitask and work under pressure

Preferred Qualities

Customer-centric mindset

Good listening skills

Team player with a positive attitude

Willingness to learn and adapt

Contact Details

Email: geetika.a@paraayan.com

Office Location: Noida

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person