Job Description

Designation - Customer Support Executive

Company Name: Footprints Child care Private Limited

(https://www.footprintseducation.in)

Experience : 2 To 3 Years in Customer Support / Helpdesk operations

Salary Offered: Upto 5 LPA CTC

Timings: 9AM - 6PM

Working Days: Monday to Saturday

Education Qualifications: Any Graduate

Job Location: Bhutani Techno Park, Sec - 127 Noida

Job Purpose :

The Parent Support Executive ensures a positive and seamless experience for parents by addressing queries, conflicts, providing timely information, thereby strengthening parent trust and the school's brand.

:

1. Identify and prioritize customer issues and problems based on importance, urgency, and ageing.

2. Provide prompt and quality resolution of customer concerns on a day-to-day basis within defined timelines.

3. Contact parents through phone calls or emails to understand and resolve their issues effectively.

4. Gather all necessary information, communicate with and route complaints to the appropriate department, if required.

5. Respond to parent requests or complaints regarding deficiencies and report recurring or problem areas to the management.

6. Maintain detailed documentation of all communications and actions taken for each case.

7. Take things to completion within TAT or escalate it to your team leader

Skills :

1. Excellent written and verbal communication skills with strong command of grammar, sentence construction, and pronunciation.

2. Strong analytical and critical thinking skills -- ability to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.

3. Customer service orientation with empathy, patience, and concern for others.

4. Proficiency in billing or technical processes to efficiently assist parents and resolve queries.

5. Active listening skills with a polished, courteous, and professional demeanour.

6. Good computer proficiency; experience working with Helpdesk tools, CRM systems, or Dialler platforms.

7. Stress Management and Adaptability - Works well under pressure, staying accurate, positive, and flexible in changing situations.

Interested candidates may share their resumes at

bharti.garg@footprintseducation.in or

WhatsApp at

+91 70420 66825

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Are you comfortable with Noida Sec- 127 location? What is your current salary? What is your expected salary?
Experience:

Customer support: 2 years (Required)
Work Location: In person