Job Description

: Customer Support Executive

Company Overview -

We are a fast-growing service-based organization committed to delivering exceptional customer experiences. Our team thrives on collaboration, innovation, and a customer-first mindset.

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Role Summary -

As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their queries are resolved efficiently and with empathy. You'll play a critical role in building trust, maintaining satisfaction, and strengthening long-term relationships.

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Key Responsibilities -

Handle inbound and outbound customer queries via phone, email, and chat. Provide accurate information about products/services and resolve issues promptly. Maintain detailed records of customer interactions in CRM systems. Escalate complex issues to relevant departments while ensuring timely follow-up. Identify recurring problems and suggest process improvements. Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.
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Requirements -

Bachelor's degree (preferred) or pursuing graduation. 0-2 years of experience in customer support or client-facing roles (freshers welcome). Strong communication skills (verbal and written). Typing Speed: Minimum typing speed of 30-40 WPM with high accuracy. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM tools and MS Office is an advantage. Problem-solving mindset with a customer-centric attitude.
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Desired Attributes -

Empathetic listener with a calm and professional demeanor. Team player who thrives in a fast-paced environment. Willingness to learn and adapt to new processes. Passion for delivering outstanding customer experiences.
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What We Offer -

Competitive salary and performance-based incentives. Training and development opportunities. A supportive, inclusive, and growth-oriented workplace. Exposure to diverse customer interactions and service scenarios.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person