Build and maintain strong, long-term relationships with B2B clients.
Act as the primary contact for clients, ensuring satisfaction and repeat business.
Conduct follow-ups post-sale to ensure proper implementation and client success.
Product and School ERP Knowledge Sharing:
Develop an in-depth understanding of our product range and School ERP software.
Guide clients on School ERP tools and how these can enhance their operational efficiency.
Conduct demo sessions and onboarding for School ERP modules tailored to client needs.
Other Requirements:
Handle customer queries through phone, email, chat, or support tickets across multiple channels.
Troubleshoot product or service issues and escalate to the appropriate department when necessary.
Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
Deliver timely resolutions that align with your company's service-level agreements (SLAs).
Represent the brand tone and values in every interaction to build trust and retention.
Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
Contribute to team quality goals by meeting first-response targets.
Job Type: Full-time
Pay: ?15,000.00 - ?22,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Schedule:
Day shift
Work Location: In person
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