Job Description

Job Location

: Hyderabad

A customer care job typically involves assisting customers with inquiries, resolving complaints, and providing support via calls, emails, or chat.

Key Responsibilities:

Handle inbound and outbound customer calls or internet queries to resolve routine issues related to the company's products or services.? Listen attentively to customer needs, show empathy, and build rapport in a friendly and professional manner.? Clarify customer requirements, use decision-support tools, and provide accurate resolutions or education regarding products or policies.? Maintain complete and accurate documentation of customer interactions in databases.? Offer relevant products or services as needed, and appropriately escalate complex concerns to senior staff.? Prepare and present reports as required, while participating in activities to enhance customer satisfaction and business performance.? Document all customer interactions and feedback for continuous improvement.

Required Skills

Excellent verbal and written communication skills in English, Hindi, or Marathi.? Ability to handle stressful situations with patience and professionalism.? Strong problem-solving skills and capacity to resolve customer queries independently.? Basic computer knowledge for call tracking, documentation, and navigation of support systems.? Multi-tasking ability and adaptability to changing environments.? Teamwork skills and capacity to work independently when required.

Qualifications

10th / 12th Pass / Graduate (Any Stream) 0 to 1 years of relevant experience preferred; freshers often eligible.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,500.00 - ₹23,600.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid sick time
Work Location: In person