Job Description

Key Responsibilities :

Handle customer inquiries and complaints via phone , email and Live Chat related to shipment tracking, delivery issues, claims, etc

Provide clear, accurate, and timely resolutions to customer issues

Manage communication across different time zones and regions

Maintain detailed and organized records of customer interactions

Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues

Use ticketing systems to track and resolve cases efficiently

Escalate unresolved or complex issues as needed

Handling and Managing the To-pay shipments - End to End

Required Skills and Qualifications :

Minimum 1 years of experience in international calling (voice and email)

Strong written communication skills, with the ability to craft clear, concise, and professional messages

Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce and Freshdesk)

Understanding of cultural differences in communication and customer service

Availability to work in varying shifts, based on business needs and international time zones

Candidate with Proficiency in Excel with knowledge of functions such as VLOOKUP , HLOOKUP, Pivot tables, and conditional formatting.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person