Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance.
Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.
Position Overview:
Join Bijliride as a Customer Experience Representative, where you will combine sales expertise with exceptional customer service to drive customer satisfaction and revenue growth. This role involves onboarding new customers, promoting Bijliride's offerings, and resolving queries, both online and in person, to ensure a seamless customer experience.
Roles and Responsibilities:
1.Customer Relationship Management
oBuild and nurture strong customer relationships by understanding their needs and preferences.
oRespond promptly to customer inquiries, providing detailed information about Bijliride's offerings.
oAssist customers in person at the designated location by addressing their concerns and providing solutions on the spot.
oPromote value-added services like battery delivery and swapping to enhance the customer experience.
2.Sales and Lead Generation:
oActively engage in lead generation through inbound and outbound calls to meet individual and team sales targets.
oIdentify cross-selling and upselling opportunities to maximize revenue.
oConvert prospective leads into loyal customers by presenting tailored solutions.
3.Customer Support:
oAddress customer concerns and resolve issues promptly and empathetically.
oManage complaints with professionalism, ensuring customer satisfaction and retention.
oProvide accurate information using the CRM system and established SOPs.
4.In-Person Customer Engagement:
oHandle walk-in customers effectively by listening to their queries and offering immediate assistance.
oGuide customers through the process of renting and maintaining electric two-wheelers.
oEnsure that in-person interactions leave a positive impression, fostering trust and loyalty.
5.Reporting and Analysis:
oMaintain detailed records of customer interactions, sales activities, and feedback in the CRM system.
oAnalyze customer feedback to provide actionable insights that improve sales strategies and customer service.
Skills and Qualifications
oEducation:
B.Com, BBA, or B.Tech graduates preferred.
oExperience:
1-2 years of experience in sales or customer support, with expertise in voice, non-voice, and in-person interactions.
oSkills:
o Strong sales acumen combined with excellent customer service skills.
o Proficiency in phone handling techniques and active listening.
o Familiarity with CRM tools and a results-oriented mindset.
o Exceptional communication skills with a customer-centric approach.
o Ability to handle customers in person with professionalism and empathy.
oLanguages:
Fluency in Hindi, English, and Telugu.
Why Join Bijliride?
oCompetitive salary with performance-based incentives.
oOpportunity to work in a fast-paced, innovative startup environment.
oAccess to a company-provided vehicle for personal use and daily commute.
oBe a part of a mission-driven company contributing to a greener future.
Additional Details
oLocation:
Hyderabad (Madhapur).
oShift Flexibility:
Ability to work varying shifts, including weekends.
Job Type: Full-time
Pay: Up to ?300,000.00 per year
Work Location: In person
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