Handle inbound and outbound customer calls/emails/chats regarding insurance policies, claims, renewals, and complaints.
Provide accurate information on insurance products and services.
Assist customers with the documentation and process for claims and renewals.
Maintain records of customer interactions and transactions.
Escalate unresolved issues to appropriate departments.
Follow up with customers for feedback and service satisfaction.
Ensure customer data confidentiality and handle sensitive information with care.
Meet performance metrics like call quality, resolution time, and customer satisfaction.
Job Types: Full-time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Speak with the employer
+91 9518568881
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