Job Description

Responsibilities and Duties:

Person responsible for this role will be core to our company's philosophy of delivering timely, prompt and efficient service to our Channel Partners and Corporate Customers.

?Core responsibility involves registering service calls and responding to customer's query with regard to service delivery.

?Ensure highly satisfactory service support system in place by providing timely and instant response for all the queries raised by the Customers.

?Need to work on company's internal TAT and make sure to address the customer needs well within the TAT

?Coordinate with service engineers and be a bridge between Service engineer, Channel Partners and corporate customers

?Following up with clients on approval of Service Costs and also maintaining feed back mechanism

?Prompt maintenance of records and up to date updation of log on system for each service call

?Maintain coordination between various departments to provide required information to clients.

?Daily reporting and weekly reporting to management and engineers.

Qualifications and Skills

?Graduate with excellent and pleasing communication skills

?Hindi fluency is must

?Basic computer operations

?Analytical and problem solving ability

?2-3 years experience in similar role with proven track record will be considered and given priority.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Experience:

Custormer support: 3 years (Required)
Language:

Hindi (Required)
Work Location: In person

Speak with the employer