Job Description

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About Us:

We are an early-stage ecommerce venture (Annachy Shopping App), backed by Saravana Stores, a renowned South Indian retail chain with over 50 years of legacy and 6 flagship super-stores across Tamil Nadu. Our mission is to bring the same trusted shopping experience to online customers, delivering trusted quality products at the lowest prices.

Role:

We're a fast-growing e-commerce company on a mission to redefine online shopping. With a customer-first mindset and a passion for innovation, we deliver seamless experiences across every touchpoint. Now, we're looking for a dynamic Customer Experience Executive to join our team and help us elevate our service to the next level.

Experience: 0-2 yrs only

Skills required

- Manage customer life cycle by responding to customer queries and issues over call/email/chat

- Identify the needs of customers, resolve issues, and provide solutions

- Ensure 100% Customer Satisfaction by resolving issues and complaints to Customers Satisfaction

- Should have the ability to adapt/respond to different scenarios related to order

- Multilingual languages (Hindi, Telugu, Malayalam or Kannada) are required along with English & Tamil.

Job Types: Full-time, Fresher

Pay: ?16,000.00 - ?18,000.00 per month

Work Location: In person