Customer Support Executive (cse)

Year    TN, IN, India

Job Description

Job Title:

Customer Support Executive

Location:

Chennai

Experience:

0 to 1 Year

About the Role:



We are looking for a motivated and enthusiastic

Customer Support Executive

to join our team. The ideal candidate should have basic knowledge of

ERP products

and a passion for delivering excellent customer service. This role is a great opportunity for freshers or early-career professionals looking to grow in the software support domain.

Key Responsibilities:



Respond to customer inquiries through phone, email, or chat in a polite and professional manner. Provide accurate and timely information regarding

ERP products, services, and company policies.

Assist customers in resolving basic issues or escalate complex cases to the senior support team when required. Maintain and update customer records with accurate documentation of all interactions. Support customers with

ERP product features, order status, and basic troubleshooting.

Collaborate with team members and supervisors to ensure smooth workflow and timely issue resolution. Meet performance metrics such as response time, issue resolution, and customer satisfaction. Stay updated on company products, service enhancements, and support procedures. Learn and effectively use customer support and ticketing software to handle customer requests.

Qualifications & Skills:



Bachelor's degree in any discipline.

0 to 1 year of experience

in customer support or software product support (ERP knowledge preferred). Basic computer skills (MS Office, Email, Internet navigation). Strong verbal and written communication skills in

English and Tamil.

Candidates who can speak

Telugu

will have an added advantage.

Hindi

proficiency is optional. Good problem-solving ability and attention to detail. Positive attitude, willingness to learn, and ability to work in a team environment. Time management and multitasking skills.
Job Type: Full-time

Work Location: In person

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Job Detail

  • Job Id
    JD4423354
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year