We are looking for a dedicated and customer-focused
Customer Support Executive
to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels (calls, emails, chat, etc.).
Key Responsibilities:
Handle inbound and outbound calls, emails, and chat support for customer queries.
Provide accurate information and resolve issues in a timely manner.
Maintain customer satisfaction by delivering professional and friendly service.
Record customer interactions, complaints, and feedback in the system.
Escalate unresolved issues to the concerned department for quick resolution.
Follow communication scripts and company policies to maintain service quality.
Meet performance targets including response time, resolution rate, and customer satisfaction scores.
Required Skills & Qualifications:
Graduate/Undergraduate in any discipline.
Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
Strong problem-solving skills and ability to handle customer concerns patiently.
Basic computer knowledge (MS Office, CRM tools preferred).
Ability to work in a fast-paced environment with flexible shifts.
Benefits:
Competitive salary with performance incentives.
Growth opportunities and career development.
Supportive work culture and training programs.
Health and wellness benefits (if applicable).
Job Types: Full-time, Permanent, Fresher
Pay: From ?15,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Provident Fund
Work Location: In person
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