Job Description

Leading diagnostics center actively looking for a

Customer Support Executive

in

Chennai

location!

Role:

Tele Calling

Tamil/English

(No Target)

No. of Openings:

5

Qualification:

Any Graduate

Experience:

Fresher or 1 - 2 years of relevant experience in Tele-calling/Customer Support process.

Salary:

INR 15000 - INR 20000/Month (Based on experience)

Shift:

Rotational Shift

Shift Timings:

6am - 3pm | 12.30pm - 9pm | 9pm - 7am (No night shift for female candidates)

Job Location:

Greams road, Thousand Lights, Chennai

Skills Required:

- Good communication skills
- Basic system knowledge

Job Summary:

- Handling incoming calls from patients, addressing their inquiries, and providing information about offered services and procedures.
- Making outbound calls to patients to schedule appointments, confirm appointments, or provide reminders about upcoming appointments.
- Providing excellent customer service and addressing patient concerns or complaints in a professional and empathetic manner.
- To coordinate with internal team for service booking confirmations and patients reports follow-up.
- Keeping detailed records of all patient interactions and any relevant information for future reference or reporting purposes.

Only immediate joiners are required.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Greams Road, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Telecalling: 1 year (Preferred)
Work Location: In person