Job Description

Roles & Responsibilities

Step 1: Enquiry Leads Received

Source: Missed Call, WhatsApp updated Source: Branding & Promotions updated
All enquiries into App

Lead Handling by Executive

Executive will call the enquiry leads Each lead will be marked as one of the following: Invalid Callback Required Scheduled Appointment All leads will be pushed to the Leads pool
Callback Process:

Executives will make callback attempts thrice a week (sun, wed, fri). If contact is established ? create lead and proceed to scheduling. If still unreachable after attempts ? mark as Invalid.
Schedule Sharing. In-house Services (Cleaning, etc.)

Job Execution & Closure

Other Activities

Reschedules: Handled and updated by Executives. Complaints: Any issues raised during feedback calls will be updated to the Execution Team, and a new call/visit will be scheduled accordingly. .
Graduate/12th Pass with relevant experience in customer service.

Work from Home

Preferred languages Telugu & Tamil

should have laptop

Preferred from Tirupati itself

office timing 9 AM to 6 PM

weekly off - 1 day

Job Type: Full-time

Pay: From ?8,000.00 per month

Application Question(s):

You have your own Laptop? Do you speak Telugu & Tamil? Total Years of Experience in customer support executive? * Are you willing to work with salary of 8000 per month?