Job Description

Roles and Responsibilities:1. Customer Interaction & Assistance

Handle customer inquiries via phone, email, chat, or social media platforms in a professional and timely manner. Act as the first point of contact for customers, ensuring a positive interaction every time. Understand customer needs and provide appropriate solutions and alternatives.

2. Issue Resolution

Identify and assess customer issues and complaints accurately. Escalate complex queries to appropriate departments while ensuring the customer is informed. Follow up on unresolved issues to ensure timely resolution and customer satisfaction.

3. Documentation & Reporting

Maintain detailed records of customer interactions, transactions, comments, and complaints. Generate reports on customer feedback and recurring issues for improvement opportunities. Update internal databases with customer information and service details.

4. Product/Service Knowledge

Stay updated with product knowledge, company policies, and new services. Provide accurate, valid, and complete information by using the right methods/tools. Educate customers on product usage, features, and benefits.

5. Quality Assurance

Meet personal/customer service team targets and call-handling quotas. Ensure high levels of customer satisfaction through excellent service. Participate in team meetings and training sessions for continuous improvement.

6. Customer Retention & Loyalty

Proactively reach out to customers to ensure satisfaction and promote loyalty. Identify opportunities for up-selling or cross-selling products and services. Gather customer feedback and suggest improvements to products or services.

Key Skills Required:

Strong communication and interpersonal skills Problem-solving mindset and attention to detail Ability to multitask and manage time effectively Patience, empathy, and a customer-centric attitude Familiarity with CRM systems and practices Adaptability and resilience under pressure
We are looking for a

Customer Support Executive

who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. The ideal candidate is genuinely excited to help customers, patient, empathetic, and passionately communicative. They must be confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.

Job Type: Full-time

Pay: From ?12,000.00 per month

Benefits:

Paid sick time
Schedule:

Morning shift
Work Location: In person

Speak with the employer

+91 8886558111