Job Description

About the Role:

We are looking for a

Customer Support Executive

to join our e-commerce team. The ideal candidate should have excellent communication skills, a customer-first attitude, and prior experience in handling online customer interactions. You will be responsible for managing customer queries, resolving issues promptly, and ensuring a smooth post-purchase experience.

Key Responsibilities:

Handle inbound and outbound calls, chats, and emails related to orders, returns, or product queries. Provide accurate information about products, prices, and delivery timelines. Coordinate with internal teams (warehouse, logistics, operations) to resolve customer issues. Maintain records of customer interactions and feedback for process improvement. Ensure high levels of customer satisfaction through professional and empathetic communication. Follow up with customers to ensure their concerns are completely resolved.

Requirements:

Minimum 6 months of experience in customer support (preferably in e-commerce). Good communication skills in English and Hindi. Basic computer knowledge and familiarity with MS Office or CRM tools. Positive attitude, patience, and problem-solving ability. Ability to multitask and handle pressure during peak hours.

Perks & Benefits:

Friendly and supportive work environment. Growth opportunities within the company.
Interested Candidate can send CV on

careers@taskrobots.org

Contact no. 6375684624

Job Types: Full-time, Permanent

Pay: ₹12,088.66 - ₹18,000.00 per month

Benefits:

Paid time off Provident Fund
Work Location: In person