Job Description

Responsibilities :

Coordinate with customers and internal stakeholders holders to resolve customer queries Log all communications and essential information into an internal CRM system on a daily basis

To resolve customer complaints via call or email or live-chat

Provide exceptional customer service and resolve customer inquiries

Responsible for proper system set up and follow through on all customer requests

Responsible for responding in an efficient and professional manner

Follow up on customer requests for return phone calls, where necessary

Handle queries from customers and respond via Email and Chat

Resolve issues raised and provide response

Requirement & Qualifications :

One plus year experience in Customer Support

Fluent in English and Hindi

Achieve productivity-related targets, quality targets

Remain fully aware of the availability of all Solutions

Ability to handle multiple tasks and prioritize work in order to maintain required productivity

MS Word, MS Excel, MS Outlook, Email Functionality

Key skills Customer Support Executive, Customer support, chat support executive

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person