Job Description

Job Overview

We are seeking a highly analytical and detail-oriented Client Service Executive cum Business Analyst to assist our clients with reservations, optimize our reservation operations, enhance guest experience, and drive high client satisfaction rate.

This role requires a strong blend of interpersonal and technical skills to bridge the gap between the Client's needs and providing data solutions. The ideal candidate will be a subject matter expert in Client Services and Data, using data-driven insights to recommend strategic improvements across various departments, including Revenue Management, Operations, Sales & Marketing, and Finance.

Key Responsibilities

Assisting the client with their ongoing or future reservations, account servicing, coordinating with the support team and hotels. Proactive approach in resolving ongoing issues that requires immediate attention. Manage tasks with Project Management tools like Jira, Asana and ticket management tools like HubSpot.Able to deliver in given timelines and follow SLAs. Gather and analyze large datasets related to reservation operations, including occupancy rates, guest satisfaction scores, and market trends, to identify patterns, trends, and business opportunities. Create, manage, and distribute impactful reports and interactive dashboards (using tools like Power BI or Tableau) to present key performance indicators (KPIs) and actionable insights to management and stakeholders. Evaluate existing business processes and workflows to identify inefficiencies, recommend improvements, and implement optimised solutions. Conduct cost-benefit analysis to aid management in making informed investment decisions. Share insights to improve workflows, automation, and assist team members with training.
Required Qualifications & Skills

Bachelor's degree in Business Administration, Hospitality Management, Finance, Information Systems, or a related quantitative field. Minimum of [4] years of experience as a Client/Customer Support Executive and 2 years of experience as a Business Analyst, or similar analytical role. Prior experience within the hospitality or travel industry is highly advantageous. Proficiency in data analysis and visualisation tools such as Microsoft Excel (advanced functions), Power BI, or Tableau. Exceptional analytical and problem-solving abilities. Excellent verbal and written communication skills, with the ability to translate complex data into clear, non-technical insights for diverse audiences. Strong interpersonal and stakeholder management skills to foster collaboration across departments. High attention to detail and strong organisational skills, with the ability to manage multiple tasks and projects simultaneously.
What We Offer

Competitive salary and benefits package. Flexible working hours and remote work opportunities. A collaborative and inclusive team culture. Opportunities for professional growth and development. Exposure to cutting-edge technologies and projects.
Hiring Process

Screening calls. Interview with the team. HR Round. Onboarding.
Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Flexible schedule Leave encashment Paid sick time Paid time off Provident Fund Work from home
Application Question(s):

Do you have experience in the Hospitality sector Can you fill the position immediately
Experience:

Power BI: 4 years (Required) Tableau: 4 years (Required) HubSpot: 4 years (Required) Customer support: 4 years (Required)
Shift availability:

Night Shift (Required)
Work Location: Remote