Job Description

We are hiring

Customer Support Executives

for our IT company. The role involves assisting clients and users with product support, handling queries, and ensuring smooth communication between customers and the technical team. Freshers and experienced candidates with good communication skills are welcome.

Key Responsibilities:

Handle customer queries via

calls, emails, and chat support

. Provide accurate information about products, services, and technical processes. Assist clients with

troubleshooting basic issues

and escalate to the technical team when required. Maintain proper records of customer interactions and feedback. Ensure

customer satisfaction

by resolving issues on time. Coordinate with internal teams (Sales, QA, Development) to provide end-to-end support.

Requirements:

Minimum qualification: 12th pass / Diploma / Graduate. Strong communication skills in

English and Hindi

(Punjabi is a plus). Basic knowledge of

computers, Excel, and IT tools

. Ability to work in

night shifts / rotational shifts

. Freshers with good learning ability are encouraged to apply.

Skills Required:

Excellent communication and listening skills. Problem-solving and patience while handling customers. Ability to multitask and manage support tickets efficiently. Knowledge of IT/software support will be an added advantage.

Salary & Benefits:

Starting Salary: ₹[Amount] per month (based on experience). Performance-based incentives. Growth opportunities into

Sales, QA, or Development teams

. Professional training provided.

How to Apply:

Interested candidates can apply directly through

Indeed

or share their CV at Sanjeev@asritsolutions.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Provident Fund
Work Location: In person