Job Description

We are seeking a dedicated and enthusiastic

Customer Support Executive

to join our team.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.

Issue Resolution:

Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.

Product Knowledge:

Stay updated on the company's products/services to provide accurate and helpful information to customers.

Ticket Management:

Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.

Problem Solving:

Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.

Customer Education:

Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.

Feedback Collection:

Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.

Maintain Records:

Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.

Customer Retention:

Proactively engage with customers to build relationships and ensure repeat business and loyalty.

Team Collaboration:

Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

Requirements:

Education:

High school diploma or equivalent required. A bachelor's degree in business, communications, or a related field is a plus.

Experience:

0-1 years of experience in a customer support or customer service role preferred.

Communication Skills:

Strong written and verbal communication skills.

Problem-Solving Skills:

Ability to think critically and handle difficult situations with professionalism.

Technical Skills:

Familiarity with customer support software, CRM systems, and basic troubleshooting.

Empathy & Patience:

Ability to empathize with customers and remain patient in challenging situations.
Job Type: Full-time

Pay: ?16,000.00 - ?21,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Evening shift Morning shift Night shift Rotational shift
Work Location: On the road