Job Description

We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.

Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.

Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.

Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.

Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.

Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.

Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.

Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.

Requirements:

Education: High school diploma or equivalent required.

Experience: 0-1 years of experience in a customer support or customer service role preferred.

Communication Skills: Strong written and verbal communication skills.

Job Types: Full-time, Fresher

Pay: ?16,000.00 - ?22,000.00 per month

Benefits:

Provident Fund
Schedule:

Evening shift Morning shift Night shift Rotational shift
Work Location: In person