Job Description

We are looking for a dynamic and dedicated

Customer Support Executive

to join our team. The ideal candidate will handle real-time support tasks including direct communication with workers and service providers. She will also play a key role in operational coordination and occasionally support on-ground activities.

Key Responsibilities:

Make outbound calls to

workers

and

service providers

for onboarding, coordination, and feedback collection. Address incoming queries from customers and providers in a professional manner. Maintain detailed records of all communication in

Excel sheets

and internal systems. Assist the

Operations team

with daily tasks and coordination. Participate in

field activities

, including

canopy setups

and public interactions, as and when required. Provide feedback to the internal teams based on customer and provider inputs. Ensure a smooth and professional customer experience across all touchpoints.

Requirements:

Strong verbal communication skills in

Hindi and English

. Basic knowledge of

Microsoft Excel

and Google Sheets. Comfortable with making

high-volume outbound calls

. Willingness to work both in-office and occasionally on-field. Ability to multitask and work in a fast-paced startup environment. Positive attitude, problem-solving mindset, and team spirit.

Perks and Benefits:

Competitive Salary Growth and Learning Opportunities Supportive Work Culture Field Experience and Operational Exposure
Job Type: Full-time

Pay: ?8,086.00 - ?20,000.00 per month

Benefits:

Paid sick time
Work Location: In person