Respond to customer inquiries via phone, handle service escalations
Provide accurate, valid, and complete information by using the right tools and resources.
Handle and resolve customer complaints, providing appropriate solutions and alternatives.
Keep records of customer interactions.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Suggest solutions to improve customer service processes
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Schedule:
Day shift
Morning shift
Rotational shift
Supplemental Pay:
Performance bonus
Yearly bonus
Education:
Bachelor's (Required)
Experience:
Customer support: 1 year (Preferred)
Work Location: In person
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