Job Description

Job Summary:

The Telecaller will be responsible for making outbound and/or inbound calls to customers, providing information, resolving queries, generating leads, and ensuring an excellent customer experience. The role requires strong communication skills, persuasive ability, and disciplined follow-up.

Key Responsibilities:

Make outbound calls to customers/prospects for follow-up, lead generation, reminders, or information sharing.

Handle inbound calls, address queries, and assist customers professionally.

Maintain and update call records, customer details, a
nd daily reports.

Explain products or services clearly and persuasively.

Follow calling scripts and quality guidelines where applicable.

Achieve daily/weekly call and conversion targets.

Coordinate with the internal team for escalations or support requirements.

Maintain a high level of customer satisfaction through effective communication.

Ensure the confidentiality of customer and company data.

Required Skills & Competencies:

Strong verbal communication skills in Hindi and English (additional languages are a plus).

Good listening skills, convincing ability, and customer-focused approach.

Basic computer knowledge (MS Office, CRM tools, data entry).

Ability to handle high call volumes and work under pressure.

Professional attitude, patience, and strong follow-up skills.

Qualifications:

Minimum 12th Pass; graduation preferred.

0-2 years of telecalling/customer service experience.

Freshers with good communication skills are welcome.

Job Type: Full-time

Pay: ₹10,182.10 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person