We are looking for a Customer Support Executive who can assist students and parents with clarity, patience, and professionalism. The role involves explaining course and platform details, resolving queries, and ensuring a smooth learning experience.
Key Responsibilities:
Communicate course, curriculum, and platform information clearly.
Understand student concerns empathetically and provide accurate guidance.
Troubleshoot technical or learning-related issues and offer effective solutions.
Maintain high customer satisfaction with a helpful and positive approach.
Document queries and ensure timely follow-ups when needed.
Requirements:
Strong communication and listening skills.
Good understanding of EdTech products or willingness to learn quickly.
Problem-solving ability and customer-first mindset.
Patience, professionalism, and attention to detail.
Job Types: Full-time, Permanent, Fresher
Pay: ?10,000.00 - ?15,000.00 per month
Ability to commute/relocate:
Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Location:
Bhopal, Madhya Pradesh (Preferred)
Work Location: In person
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