Job Description

: Customer Support Executive

Company:

Magnum Group

Job Location:

Ground Floor, Besides HDFC Bank, Chinar Incube Business Centre, Hoshangabad Road, Bhopal (M.P.)

Position:

Customer Support Executive

Salary:

?11,000 - ?17,000 per month

Contact Person:

Mahak Dwivedi

Contact Number:

7389359212

About the Role

Magnum Group is hiring

Customer Support Executives

for

Chat and Voice

support. The candidate will manage customer queries through calls and chat, ensuring high-quality service and customer satisfaction.

Key Responsibilities

Handle

customer calls (voice process)

and

chat queries

professionally. Provide timely and accurate information to customers. Resolve queries or escalate them to the appropriate team. Maintain customer interaction records and update CRM. Meet daily/weekly quality and productivity targets. Ensure a positive customer experience on every interaction.

Required Skills

Good communication skills (Hindi & basic English preferred). Comfortable with both

Chat and Voice

processes. Basic computer knowledge (typing, email handling, MS Office). Problem-solving ability and patience while handling customers. Positive attitude and willingness to learn.

Qualifications

Minimum 12th pass; Graduation preferred. Freshers & experienced candidates both can apply.

Work Type

Full-Time (On-site) Chat + Voice Process Available

Why Join Us?

Fixed salary + growth opportunities. Supportive and professional work environment. Skill development in customer handling and communication.

How to Apply

Interested candidates can call or WhatsApp:

7389359212 - Mahak Dwivedi

Job Types: Full-time, Fresher

Pay: ?132,000.00 - ?192,000.00 per year

Benefits:

Provident Fund
Work Location: In person