Job Description

About the Role

ByteReboot Private Limited

is looking for enthusiastic and customer-oriented professionals to join our expanding Customer Support team. This opportunity is ideal for freshers or candidates with up to one year of experience who enjoy interacting with people, resolving issues, and building strong communication skills.

As a

Customer Support Executive

, you will handle international customers (US/Canada), provide technical assistance, and ensure a smooth, professional, and positive customer experience. This role is well-suited for individuals interested in technical support or tech-enabled sales environments.

Key Responsibilities

Handle inbound voice calls from customers based in the

US and Canada.

Assist customers with technical issues related to computers, printers, networks, and similar devices. Deliver high-quality customer service using voice support and remote assistance tools. Accurately document customer interactions, issues, and resolutions in the CRM system. Perform basic technical troubleshooting and suggest appropriate solutions or product options. Build and maintain strong customer relationships through clear and professional communication. Actively participate in team discussions, meetings, and learning sessions. Adhere strictly to company policies, quality standards, and operational processes. Achieve assigned performance metrics including resolution rate, CSAT, productivity, and call quality. Collaborate with supervisors and team members to continuously improve service quality. Stay updated with product knowledge, tools, and best practices to enhance performance.

Candidate Profile

Experience:

0-1 year (Freshers are welcome and encouraged to apply)

Education:

Graduation preferred but not mandatory

Communication:

Strong spoken English skills

Technical Knowledge:

Basic understanding of computers and related devices

Role Requirements

Confident and effective verbal communication with international customers Fundamental knowledge of computer systems and troubleshooting concepts Willingness to work fixed night shifts aligned with US/Canada time zones Work-from-office role (Mohali location) Quick learner with the ability to adapt in a fast-paced support environment

What We Offer

Complimentary meals during night shifts Paid Time Off (PTO) Leave encashment as per company policy Performance-based incentives and career growth opportunities One-week structured training program covering product and process knowledge

Work Details

Shift Timing:

09:00 PM - 06:00 AM IST

Working Days:

Monday to Friday (Alternate Saturdays working)

Work Mode:

In-office only (Face-to-face interview mandatory)

Contact

Rishita Kansal (HR)

hr@bytereboot.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Food provided Leave encashment Paid sick time Paid time off
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you comfortable with Night Shift?
Language:

English (Required)
Location:

Mohali, Punjab (Preferred)
Work Location: In person