Job Description

Job Summary

We are looking for a

Customer Support Executive (CSE)

to handle customer queries, resolve issues, and provide timely support through calls, emails, and chat. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle multiple queries efficiently.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chat support Resolve customer complaints, queries, and service requests in a professional manner Provide accurate information about products, services, policies, and procedures Maintain and update customer records in CRM systems Escalate complex issues to the relevant department when required Follow up with customers to ensure resolution and satisfaction Maintain high standards of customer service and professionalism

Required Qualifications

Graduate in any discipline (12th pass may be considered for some roles) 0-3 years of experience in customer support / customer service / call center Freshers with good communication skills are welcome

Preferred Skills

Experience in BPO, E-commerce, or Service Industry Good typing speed and documentation skills

Benefits

Competitive salary Training & career growth opportunities Supportive work environment
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time Paid time off
Experience:

Customer service: 1 year (Required)
Language:

English (Required)
Willingness to travel:

100% (Required)
Work Location: In person