Job Description

Job Role:

Team Management:

Preference-Prior experience in customer service,education ,or EdTech sector. Famillarity with admission processes or academic counseling Manage staffing levels, scheduling, and workload distribution to maintain service standards. Support and co-ordinate co-curricular and extracurricular activities. Maintain records of interactions,feedback, and follow-ups Ensure timely resolution of customer queries, complaints, and escalations through multiple channels (email, chat, phone, social media). Identify recurring issues and work with cross-functional teams to eliminate root causes. Develop and refine processes, workflows, and knowledge bases for efficient operations. Generate and present performance reports, insights, and recommendations to management. Oversee CRM and helpdesk software usage, ensuring optimal configuration and team adoption. Build long-term relationships with key customers and ensure proactive communication. Implement customer feedback mechanisms to identify improvement areas.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person