We are a dynamic FinTech company committed to transforming financial services through innovative digital solutions. Our mission is to deliver seamless and secure financial experiences to individuals and businesses.
Role Overview
We are looking for a proactive and customer-focused
Customer Support
-
Executive
to join our team. You will be the first point of contact for our customers, responsible for resolving queries, delivering exceptional service, and ensuring a positive customer experience at every interaction.
Key Responsibilities
Handle customer inquiries via phone, email, chat, and social media with professionalism and empathy.
Resolve customer issues related to account management, transactions, payments, and app usage in a timely manner.
Escalate complex issues to the appropriate internal teams while ensuring timely follow-up with customers.
Maintain accurate records of customer interactions using CRM tools.
Provide feedback to internal teams on recurring customer issues and suggest process improvements.
Meet and exceed individual and team KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
Stay up to date with product features, updates, and compliance requirements in the FinTech space.
Required Skills & Qualifications
Bachelor's degree in any discipline (preferred: Finance, Business, IT).
2-3 years of customer support experience, preferably in FinTech or technology companies.
Excellent communication skills (verbal and written) in [languages as required, e.g., English + regional language].
Strong problem-solving ability and attention to detail.
Proficiency in CRM systems, ticketing tools, and MS Office / Google Workspace.
Ability to work in a fast-paced environment and handle pressure calmly.
Preferred Qualifications
? Knowledge of digital payments, lending, or other FinTech services.
? Experience supporting app-based products.
? Familiarity with regulatory requirements (e.g., KYC, AML).
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.