Job Description

Basic Infrastructure :

Laptop, Mobile Phone (Mandatory)

Job Type:

Full-time

Joining Preference:

Immediate

Hoora Technologies Pvt. Ltd. is a fast-growing technology company where innovation meets customer excellence. We are looking for enthusiastic and customer-focused professionals to join our support team and help us deliver exceptional service experiences.

Key Responsibilities:

Handle customer queries, concerns, and requests through calls, emails, or chats in a professional and empathetic manner Provide accurate information and timely resolutions to customer issues Maintain and update customer records in the system or CRM Follow standard operating procedures and service guidelines Escalate complex issues to the relevant team when required Ensure high levels of customer satisfaction and service quality

Eligibility Criteria:

Qualification:

Any Graduate / Postgraduate

Experience:

0-1 year in customer service or any relevant field Freshers with good communication skills are welcome to apply

Required Skills:

Strong verbal and written communication skills Good interpersonal and listening skills Positive attitude with a problem-solving mindset Ability to handle customers politely and efficiently Basic computer knowledge (CRM knowledge preferred but not mandatory)

Must own a laptop for work

Benefits:

Opportunity to work with a growing tech organization Supportive work environment with learning and growth opportunities
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Flexible schedule
Work Location: In person