Job Title: Customer Support Executive
Company: U & I Holidays
Location: Mumbai, Maharashtra
Department: Operations
Employment Type: Full-Time
Reports To: Operations Manager
Address: 1C2A/2B, Khairani Rd, Gundecha Onclave, Ansa Industrial Estate, Sakinaka, Andheri East, Mumbai, Maharashtra 400072
Company Overview
U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.
Role Summary
We are looking for an Operations Executive to manage B2B tour operations for Bali. The role involves handling bookings, coordinating with vendors, supporting agents, and ensuring smooth execution of travel itineraries.
Candidates with prior experience in the travel industry are preferred.
Knowledge of Gujarati is an added advantage to support regional agents.
Key Responsibilities
Manage bookings for hotels, transfers, sightseeing, and activities in Bali
Coordinate with Bali-based vendors for confirmations and changes
Ensure timely and smooth execution of travel itineraries
Handle booking updates and cancellations via internal systems
Assist Indian travel agents via email, WhatsApp, and phone
Prepare travel documents like vouchers, invoices, and confirmations
Resolve on-ground issues and monitor guest feedback
Work with sales and quotation teams for smooth handovers
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.