Job Description

Responsabilities

- Respond to customer inquiries via phone, email, and live chat promptly and courteously.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
- Process orders, forms, applications, and requests accurately.
- Follow up on customer interactions to ensure their issues have been resolved.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution.
- Provide product and service information to customers and guide them through the purchasing process.
- Identify and assess customers' needs to achieve satisfaction and improve customer loyalty.
- Assist with onboarding new customers by explaining account setup and usage.
- Work with the technical support team to resolve frequently occurring or unique technical issues.
- Prepare and distribute customer activity reports to management.
- Participate in regular training sessions to stay updated on product knowledge and company policies.
- Contribute to team meetings and share insights on customer feedback and potential improvements.
- Monitor customer feedback and provide suggestions to improve customer experience and service processes.
- Handle returns or complaints per company guidelines and initiate refunds or exchanges as necessary.
- Verify and update customer information in database to ensure accuracy and completeness.
- Collaborate with the sales team to promote and upsell products and services.
- Facilitate service improvement initiatives based on customer feedback.
- Maintain up-to-date knowledge of company offerings, competitors, and market conditions.
- Perform additional tasks and responsibilities as required to support the customer service department.

Job Types: Full-time, Permanent

Pay: ₹11,155.96 - ₹20,000.00 per month

Benefits:

Health insurance
Work Location: In person