Job Description

Company : Wildship Enterprises Private Limited

Location: Mumbai-Vikhroli

Join the Svastika Team at Wildship Enterprises

At Wildship Enterprises, the parent company of Svastika--a brand that seamlessly blends aesthetics with cultural and spiritual essence--we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers.

What You'll Do:

Respond to Customer Queries:

Handle inbound and outbound emails, messages, and support tickets in a timely and professional manner.

Resolve Issues Efficiently:

Address product-related inquiries, order issues, delivery concerns, and other customer needs with clarity and empathy.

Maintain Customer Records:

Update CRM tools and maintain accurate records of all interactions and resolutions.

Collaborate Internally:

Coordinate with relevant teams (logistics, operations, content, etc.) to resolve customer concerns effectively.

Ensure Customer Satisfaction:

Follow up with customers to ensure their issues are fully resolved and gather feedback to improve service.

Contribute to Improvement:

Share customer insights and suggest improvements in processes to enhance the overall customer experience.

Who You Are:

Excellent written and verbal communication skills.

Prior experience in customer support, preferably in e-commerce or D2C brands.

Comfortable using email, ticketing platforms, and CRM tools.

Empathetic, solution-oriented, and calm under pressure.

A team player with a positive attitude and problem-solving mindset.

Fluent in English and Hindi (additional languages are a bonus).

What We Offer:

A friendly, supportive work culture where your voice matters.

Opportunities for skill development and career growth.

A chance to work with a purpose-driven brand that's growing rapidly.

A creative environment that values empathy and customer-first thinking.

Work Schedule:

Working Days: Monday to Saturday

If you're passionate about helping people and want to be a part of a growing team that values communication and care, we'd love to hear from you.

Apply now and be the reason someone loves shopping with Svastika!

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off
Ability to commute/relocate:

Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Language:

English (Required) Hindi (Required)
Location:

Vikhroli, Mumbai, Maharashtra (Required)
Willingness to travel:

100% (Preferred)
Work Location: In person