is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated
Customer Support Executive
to join our dynamic team and help us maintain our commitment to customer satisfaction.
Job Summary:
As an inbound
Customer Support Executive
, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.
Key Responsibilities:
Respond to inbound customer calls
, emails, and messages promptly and professionally.
Resolve product or service issues
raised by customers efficiently.
Provide accurate information
about Flo Mattress products, policies, and services.
Process customer orders, returns, and refunds
as per company guidelines
.
Log and document customer interactions
and feedback systematically.
Escalate complex issues
to the relevant departments when necessary.
Maintain a customer-first approach
, ensuring a positive experience with every interaction.
Collaborate with team members
to meet and exceed service goals.
Qualifications and Skills:
Minimum educational qualification:
Higher Secondary Certificate (HSC).
Open to
freshers
as well as candidates with prior customer support experience.
Excellent
verbal and written communication skills.
Strong active listening
and problem-solving abilities.
Basic computer proficiency
, including CRM software and MS Office.
Ability to multitask
and manage time effectively in a fast-paced environment.
Patience, empathy, and a
friendly attitude towards customers.
Ability to work under pressure
and handle challenging situations calmly.
Team player
with a positive mindset and willingness to learn.
Work Environment:
On-site, full-time position.
Opportunity to grow and develop your career within a leading mattress brand.
If you are passionate about helping customers and eager to contribute to a growing company, we would love to hear from you! Apply now to join the Flo Mattress family.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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