Job Description

Job Title: Customer Support Executive

Company: Quickupp Softech Pvt Ltd

Location: Office 914, Suratwala Mark Plazzo, Hinjewadi, Phase 1, Pune 411057

Job Type: Full Time

Work Hours: Monday to Friday, 7:30 PM - 4:30 AM (Night Shift)

Week Off: Saturday & Sunday (Aligned with U.S. Holidays)

Salary Range: ₹1.80 LPA - ?3.60 LPA

Company Website: www.quickuppsoftech.com

About the Company

Quickupp Softech Pvt Ltd is a rapidly growing IT & BPO services company delivering world-class solutions to clients across global markets. We specialize in providing reliable customer support, software solutions, and digital services to businesses looking to enhance their operational efficiency. We are currently expanding our BPO wing and looking for energetic professionals to join our night-shift customer support team.

Job Overview

We are seeking a dedicated and customer-focused Customer Support Executive to provide top-notch assistance to our international clients. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle customer queries via voice or non-voice (email/chat) channels during U.S. business hours.

Key Responsibilities

Handle inbound and outbound calls, emails, or chats from U.S.-based customers in a professional manner.

Provide accurate information, resolve queries, and ensure high customer satisfaction.

Maintain detailed records of customer interactions using CRM or ticketing systems.

Follow standard operating procedures and quality guidelines.

Escalate unresolved issues to the appropriate department when necessary.

Meet performance KPIs such as response time, resolution rate, and customer satisfaction scores.

Stay updated with product knowledge and service offerings.

Requirements

HSC (12th pass) or Graduate in any discipline.

1-2 years of experience in international BPO or customer service (Freshers with good English communication skills can apply).

Excellent verbal and written communication in English.

Willingness to work in night shifts (U.S. time zone).

Basic computer knowledge and typing skills.

Ability to remain calm and empathetic under pressure.

Benefits

Attractive salary with performance-based incentives

Fixed weekend offs (Saturday & Sunday)

Exposure to international client interactions

Comprehensive training and career growth opportunities

Supportive and collaborative work environment

Job Type: Full-time

Pay: ₹100.00 per day

Experience:

Call center: 4 years (Preferred)
Language:

English (Preferred)
Location:

Hinjewadi, Pune, Maharashtra (Preferred)
Shift availability:

Night Shift (Preferred)
Work Location: In person

Speak with the employer