Job Description

About the company -

SuperBottoms is on a strong growth trajectory, operating at a healthy run rate with plans to achieve EBITDA positivity in the next fiscal year. Originally a cloth diaper company, we have evolved into a full kids' bottom wear brand offering diapers, underwear, joggers, and more. Our vision is to become the pioneer of kids bottom wear a one-stop destination for functional, stylish, and comfortable essentials. As a category-creating brand, we thrive on innovation and offer an exciting, dynamic workplace for those who love experimentation and solving real-world challenges.

About the Role

We are looking for a proactive and empathetic

Customer Support Executive

to join our team. The ideal candidate will have prior experience in handling

calls and emails

for a

brand

, ensuring customer satisfaction and delivering a delightful support experience.

Key Responsibilities

Handle inbound and outbound

calls, and email support

to resolve customer queries efficiently. Provide product information, order updates, return/exchange assistance, and post-purchase support. Maintain a high level of professionalism, empathy, and customer-first attitude. Troubleshoot issues and collaborate with internal teams (logistics, operations, tech, etc.) for timely resolutions. Ensure

SLA adherence

and meet defined KPIs (response time, resolution rate, CSAT, etc.). Document customer interactions and feedback in CRM tools. Contribute to

process improvements

by identifying recurring customer pain points.

Requirements

2+ years of customer support experience

in an

E-commerce brand

(via calls & Emails). Strong communication skills (verbal & written) in

English and [local language, if applicable]

. Hands-on experience with

CRM, support tools, or ticketing systems

. Ability to multitask, prioritize, and remain calm under pressure. Problem-solving skills with a

customer-first mindset

. Willingness to work in rotational shifts (if required).

Preferred Skills

Exposure to

E-commerce processes

(order lifecycle, returns/refunds, shipping, etc.). Strong rapport-building and empathy-driven communication.

What We Offer

Opportunity to work with a

fast-growing D2C brand

. A collaborative, customer-obsessed work culture. Growth opportunities in customer experience and related domains. Competitive compensation and benefits.
Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Work from home
Work Location: In person