Job Description

S Infinite is Looking for Candidates with minimum 1 year of experience as Customer Support Executive in Logistics.
Education: Any Graduate
Job Timings: 10am to 7 pm, Sunday Weekly off
Job Location: Golani Naka, Vasai East
Salary Range: 15000/- to 20000/- (might vary based on experience)

Responsibilites:

Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries. Handle inbound and outbound calls, emails, and chats related to customer support. Track and monitor shipments, providing timely updates to customers. Resolve complaints and service issues effectively and professionally. Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service. Maintain accurate records of customer interactions, issues, and resolutions. Assist clients with documentation requirements such as invoices, proof of delivery (POD), bills of lading, etc. Ensure compliance with company policies, service standards, and client requirements. Escalate unresolved issues to the concerned department for prompt resolution. Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements:

Minimum 1 year of experience in

logistics customer support

. Strong communication skills (verbal & written). Knowledge of logistics processes, shipment tracking, and documentation. Proficiency in MS Office (Excel, Outlook, Word). Ability to work under pressure and manage multiple tasks.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund
Work Location: In person

Speak with the employer

+91 8956627933