We are looking for a proactive and detail-oriented
Customer Support Executive
to join our team. The ideal candidate will have strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer queries efficiently. In addition to customer support, this role involves assisting the MIS team with dashboard creation, report generation, and maintaining data accuracy across systems. The candidate will also help resolve issues related to policies, technical errors, health insurance, and diagnosis concerns.
Key Responsibilities:
Customer Support & Issue Resolution:
Guide customers on understanding, updating, and adding insurance policies.
Resolve queries related to policies, health insurance, medications, and reimbursements.
Identify and analyze technical issues; coordinate with relevant departments for resolution.
Handle diagnosis-related concerns, such as doctor availability and location mismatches.
Provide timely and professional support via calls, emails, and in-person interactions.
Requirements
:
Bachelor's degree in any field.
0-3 years of experience in customer service, preferably in healthcare or insurance.
Proficient in Microsoft Excel and Outlook.
Excellent verbal and written communication skills.
Strong attention to detail and a problem-solving mindset.
Ability to multitask and manage priorities effectively.
Apply :
Email ID :
supriya.jadhav@watchyourhealth.com
Mobile :
7738919026
Job Type: Full-time
Pay: ?17,000.00 - ?21,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Are you ready for rotational week off?
Willingness to travel:
50% (Required)
Work Location: In person
Speak with the employer
+91 7738919026
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.