Job Description

Position:

Customer Support Executive

Location:

Mumbai

Experience Required:

2 to 5 years

Salary Range:

?30,000 to ?45,000 per month

Gender Preference:

Female

Job Type:

Full-time

Role Summary:

The Customer Support Executive will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through excellent communication and service. The ideal candidate should be polite, professional, and customer-focused.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chat queries. Provide accurate information about products, services, and policies. Resolve customer complaints and concerns efficiently and professionally. Maintain detailed and accurate records of customer interactions. Follow up on customer feedback and ensure timely resolution. Coordinate with internal teams to solve complex issues. Meet daily, weekly, and monthly performance targets (e.g., response time, customer satisfaction).
Required Qualifications:

Minimum: Graduate in any stream 2 to 5 years of customer support experience (voice/email/chat) Fluency in English and Hindi (additional regional language is a plus) Proficiency in MS Office and CRM tools
Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Require Only Female Candidate
Work Location: In person