Job Description

Hiring "Customer Support Executive"

Company Name: Giftana India Pvt. Ltd.

Company's Website: https://giftana.com/

Location: Goregaon West, Mumbai

Salary: ?2.7 LPA - ?3 LPA

Experience Required: 0-3 Years (Freshers are welcome to apply)

Education: Graduate

Language Requirement: Proficiency in English is a must

About the Company:

Giftana India Pvt. Ltd. is a leading provider of premium corporate gifting solutions, catering to both Direct-to-Consumer (D2C) and Business-to-Business (B2B) segments.

Key Responsibilities:

Respond to customer queries via email, chat, and phone for both D2C and B2B clients Provide accurate product information, order updates, and support after purchase Coordinate with internal teams (sales, logistics, etc.) to resolve customer issues effectively Maintain accurate and updated records of customer interactions using CRM tools Ensure high levels of customer satisfaction and consistent service standards Assist with tracking orders, handling returns, and collecting customer feedback
Interested Candidates Can Share Their Resume On WhatsApp 7758003725

Job Types: Full-time, Permanent

Benefits:

Food provided Health insurance Life insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Commission pay Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus
Work Location: In person

Application Deadline: 10/06/2025