Job Description

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives

Requirements and skills

Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Any graduation
Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹500,000.00 per year

Benefits:

Commuter assistance Health insurance Life insurance Provident Fund
Ability to commute/relocate:

Manjeri, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person